This Shipping Policy applies to all orders placed on our official website noomaretail.com, operated by NOOMA RETAIL GMBH. We retail gift boxes, decorative gift packaging and gift accessories. This page outlines our shipping rules, processing times and delivery information for all gift product orders.

1. Order Processing Time

Once your payment is confirmed, we require 5 to 8 business days to prepare, pack and hand over your gift box order to the shipping carrier. This processing period does not include weekends or public holidays.

2. Estimated Delivery Time

After handover to the courier, the estimated transit time to your address is 15 to 30 calendar days. Delivery times are estimates and not guaranteed, delays may happen due to customs clearance, peak shopping seasons, carrier disruptions or unexpected logistics events.

3. Shipping Regions

We ship our gift box products to eligible European destinations. Additional customs duties or local taxes may apply depending on your country’s regulations, and these fees are the responsibility of the customer.

4. Shipment Tracking

Once your parcel is dispatched, we will send a shipping confirmation email with tracking information, so you can monitor the delivery status of your gift box order.

5. Undeliverable or Lost Parcels

Please ensure your delivery address is accurate when placing your order. If a parcel is returned to us because of an incorrect address, customer refusal or failed delivery attempts, additional shipping fees may apply for re-delivery. Contact us promptly if your package appears lost in transit.

6. Customs & Import Rules

All shipments may go through local customs inspection. NOOMA RETAIL GMBH is not responsible for import taxes, customs charges or customs clearance delays incurred during transit.

7. Policy Updates

NOOMA RETAIL GMBH reserves the right to update this Shipping Policy. Any changes will be published on this page. The version effective at the time you place your order applies to your purchase of gift box products.