This Return Policy applies to all orders placed on our official website noomaretail.com, operated by NOOMA RETAIL GMBH. We retail gift boxes, decorative gift packaging and gift accessories. This policy follows EU consumer rights regulations and describes the terms for returns, refunds and exchanges for our gift products.

1. Right of Withdrawal

Under EU consumer rules, you have the right to withdraw from your purchase within 14 calendar days after receiving your gift box products, without giving any reason. To exercise this withdrawal right, you must inform us clearly before the 14-day period expires.

2. Conditions for Returns

• Products must be unused, undamaged and kept in original packaging.
• Items should be returned in a resellable condition, with all included accessories intact.
• Damages caused by improper handling by the customer may reduce your refund amount.

3. How to Submit a Return Request

Please contact us via our official email to submit your withdrawal or return request. Please provide your order number and product information related to your gift box purchase. We will send you further instructions for the return process once your request is confirmed.

4. Return Shipping Costs

You will be responsible for the direct cost of returning the goods unless the item arrived defective, damaged or sent incorrectly by our team. We recommend using a tracked shipping service for returned parcels.

5. Refund Process

After we receive and inspect the returned gift products, we will process your refund. Refunds will be issued using the same payment method you used at checkout. Please allow reasonable processing time for the funds to appear back in your account.

6. Defective or Damaged Goods

If your gift boxes arrive damaged or defective upon delivery, please notify us promptly with supporting photos. We will arrange remedy solutions such as replacement or refund according to applicable consumer law. In such cases, we will cover relevant return shipping costs.

7. Exclusions

Some goods cannot be returned under applicable law. Items that are damaged, incomplete or not in resalable condition after opening may not qualify for a full refund.

8. Policy Updates

NOOMA RETAIL GMBH reserves the right to revise this Return Policy. Any updates will be published on this page. The policy version valid at the time you place your order applies to your purchase of gift box products.